Privacy Policy

This template is for information only and should be reviewed by legal counsel before use.

1. Introduction

Bitzo ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. We are based in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of information:

  • Account Information: Name, email address, phone number, and company details.
  • Identity Verification: Government-issued ID documents for trusted contact verification.
  • Technical Data: IP address, browser type, device information, and usage patterns.
  • Wallet Configuration: Wallet addresses and policy settings (public keys only).

3. How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Process transactions and send related information
  • Verify trusted contacts for recovery purposes
  • Communicate with you about updates and support
  • Comply with legal obligations
  • Prevent fraud and enhance security

4. Data Sharing

We do not sell your personal data. We may share information with: (a) service providers who assist in operating our services; (b) legal authorities when required by law; (c) verified trusted contacts as part of recovery procedures you have authorised.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. We may retain certain information for longer periods as required by law or for legitimate business purposes, including audit trails for recovery cases.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure of your data
  • Restrict processing of your data
  • Data portability
  • Object to processing

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

8. Contact Us

For any privacy-related inquiries or to exercise your rights, please contact our Data Protection Officer at privacy@bitzo.net.