Question 1

Do you provide financial or tax advice?

Accepted Answer

No. Bitzo provides operational coordination for crypto inheritance and recovery. We do not provide financial, legal, or tax advice. Advisers should continue to handle those matters through appropriate channels.

Question 2

Do you ever take custody or request seed phrases?

Accepted Answer

Never. Bitzo is entirely non-custodial. We never hold, store, or request private keys or seed phrases. We coordinate people and process—assets remain under the client's control.

Question 3

What can I say to clients safely?

Accepted Answer

You can explain that Bitzo provides verification, documentation, and coordination services for crypto inheritance planning. We provide suggested wording and discovery questions to help you discuss the service without straying into regulated territory.

Question 4

How does verification work for executors?

Accepted Answer

When recovery is triggered, we verify executor identity and authority through recorded calls, rotating codes, and cross-referencing against the Policy Pack and legal documentation. Every step is logged with full audit trails.

Question 5

Can we align this with an existing will or trust process?

Accepted Answer

Yes. Bitzo's documentation is designed to complement existing estate planning. The Policy Pack can reference trust structures, will provisions, and named executors to ensure smooth handover.

Question 6

Do you support multisig and hardware wallets?

Accepted Answer

Yes. We document wallet architecture including multisig setups, hardware wallets, and signing requirements. Our recovery workflows are designed to work with any wallet configuration the client uses.

Crypto Inheritance Planning for Advisers | Bitzo UK